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Customer reviews of Canvey Carriage Company
At Canvey Carriage Company we pride ourselves on the great service we provide to all of our customers. We understand that buying a car can be a daunting prospect, so we strive to make the buying process as simple and hassle-free as possible.
But don't just take our word for it, see what some of our customers have to say about us...
Canvey Carriage Company
Based on 35 customer reviews
poor is an understatement
By richard e on 27 November 2017 | Purchase not verified
I bought a car from this company in the spring of this year. After one week of having the car I raised concerns about the 'stiff gears' but was told that it may be a feature of the model of the car. Six months down the line I've had to have the gearbox and clutch changed at a considerable expense. According to the mechanic the condition of both of these parts were not consistent with the mileage it's sustained since I bought it. In hindsight it's obvious the parts were on their way out when I bought it. I've contacted the sales person who sold me the car and sent emails from the mechanic substantiating my concerns but they've completely wiped their hands of the matter not accepting any responsibility. I wouldn't recommend this company and advise you to definitely proceed with caution ,personally i wished I had stayed clear fom them, their after sales customer care is non existent. POOR
very straightforward transaction
By jamie g on 07 October 2017 | Purchase not verified
excellent choice of cars... all of which seemed very reasonably priced.. i dealt with darren who was very friendly .. not at all over bearing... i was pleased with my part exchange price and the whole process was very smooth.. .. i would definitely recommend to friends and family ....
professional but not pushy..
By gero s on 07 October 2017 | Purchase not verified
very chilled but professional service from Darren. I bought a 63 plate focus that I'm delighted with ...the car is immaculate inside and out.. another positive was I actually got more for my old part exchange than I thought I was going to !!!..... keep up the good work Darren...
the best garage I've ever dealt with
By simon b on 07 October 2017 | Purchase not verified
I'm well pleased... i didn't think i could get finance but this garage got me a great car at a price i could afford... i couldn't recommend this garage highly enough...
Terrible aftersales-but keen to take your money
By Liz T on 26 May 2017 | Purchase not verified
Bought a car which developed a fault within 6 weeks. Phoned them and they told me to get it there. They kept the car for three days and said that they had thoroughly checked it and that it was repaired. The guy who dealt with after sales said he would be there when I picked the car up and he didnt bothered to turn up. No one knew about the car and when I eventually found it they had parked it in a camping shop across the road-just gave me the keys and left me to find it myself. Realised all the petrol had been used and it seems they had a lovely time driving the car around and helped themselves to my granddaughters sweets and left their sandwich wrappers in the side. Wrote to the owner and what a surprise hasn't bothered to write back - have not received any apology for their lack of customer service at all. Is the car repaired - no! Took it to my trustee mechanic and he fixed the problem-had Canvey Carriage done a full diagnostic test as they said-highly unlikely!